We are sorry, that your efix usb module stops working. All efix usb has to be approved by manufacturer before we can replace them. We are a authorized distributor. If EFiX USB is fried or not found in the bios even within 30 days of purchase, we will have to go through manufactuer to identify the cause. EFIX USB V1.1 DO NOT GO BAD UNLESS HACKING ATTEMPTS OR EFIX USB WAS PLUGED INTO FIREWIRE port; OR INSTALLED WRONG ON USB PORT (NOT PROPERTLY ALLIGNED) FRIED EFIX IS NOT COVER UNDER MANUFACTUER WARRANY AND ABSOLUTELY NOT RETURNABLE. Please be very careful when installing efix usb.
It is always suggested to turn off and unplug your device from wall and touch the metal part of your computer case before working inside the computer. (Ground yourself to save components that are very sensitive to static electricity)
1. Unplug your efix from motherboard and keep it unplugged for 5 to 10 minutes.
2. Reset your bios through removing battery and or connecting two pins for "bios clear" follow your motherboard manual, you may check the manual on gigabyte website as well. (you may also disconnect the computer from wall and push and hold the power button for 5 to 10 second, to completely drain power)
3. Now connect your efix usb device to motherboard’s F_USB1/F_USB2 port.
3a. Turn on your computer and enter bios setup; follow the motherboard bios configuration guide from "EFIX Setup Guide" on "home page" www.zougate.com
4. during motherboard bios configuration if you do not see "efix usb" under "Advanced Bios Features" press "enter" make the follow changes:
a. select "Hard Disk Boot Priority [Press Enter]"
press "Enter" on sub-menu Please make sure you only have 3 options for initial setup; please make the follow changes:
1. USB-HDD0: EFiX PBU V1.1 or EFIX USB V1 (must #1)
2. CH0 M. Your Hard Drive (name)
3. Bootable Add-in cards
if you don't see efix usb (make sure you have connected your efix to motherboard’s usb header) you may also try connecting and disconnecting efix usb few times; (computer must be off during unplugging & plugging efix usb) if you don't see it here, after few times, you need to replace/repair your efix usb.
4a. Please make sure your motherboard’s bios is configured according to our “efix setup guide” as if you change “legacy device, or usb device” disable on your bios, you will not see efix appear as well. You must have all legacy, and usb options enable under bios setup.
Please follow the option below to get your efix repair/replaced.
EFiX has one year manufacturer warranty from purchase invoiced date. The replacement process may take up to 21 days if only if approved by manufacturer; which includes shipping your unit to Taiwan LAB for manufacturer to replace and ship back to USA. You may do this directly by contacting the manufacturer or you may send the unit to www.zougate.com (zougate) with prepaid postage which we will use to send the unit back from our Store to your destination, once we receive your unit from manufacturer. You must pay for shipping to and from our office. Client must submit proof of purchase. We do not pay for any shipping after 30 days of purchase. if no prepaid postage is found with your efix, there will be a $15 shipping and handling for domestic and $40 shipping and handling charge for international shipping.
You may pay replacement processing fee through PayPal: Our PayPal eamil address is email@example.com.
EFiX Warranty is void if hacking attempt is found, and/or if the efix is installed with any type of adapter other than what is provided by manufacturer. IF EFiX is not found in your bios, most likely your efix is fried and your warranty is void; fried efix is caused by improper installation 99.9% of the time; only manufacture can determine that if your efix is fried from normal use. Please be careful when installing efix, proper alignment is required for efix to work; improper alignment will void the warranty.
ZouGate LLC-Repair-(order number)
3592 Rosemead Blvd Suite 497
Rosemead, CA 91770
(please do not ship with signature required, use tracking method)
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