Zougate.com’s Return Policy:

Our goal is to satisfy our customers by exchanging, refund, as outlined in this policy. Before buying please check all hardware listed on the efix compatible hardware list. We do suggest hardware that we test locally, because we are familiar with the configuration but other listed hard ware works fine as well.  We want you to understand the product before you buy. It is very simple and straight forward product. Assemble your computer according to efix hardware list, and follow the guide, and that is all there to it. This is the only product that is hassle free and hardware based.

 RETURNS: If, for any reason, you wish to return EFiX, you may return it via mailing or insured parcel post, undamaged, and resalable condition within 30 days of purchase; and 15 days of purchased for all computers. All products returned to zougate.com are charged a 15% restocking fee. Any customs charges including, duties, taxes and brokerage fees are the sole responsibility of the recipient.

Does zougate cross-ship?
ZouGate does not cross-ship any efix. We check/test every single efix that is shipped to date. We update the firmware to the most updated version or most compatible version before shipping therefore EFiX is almost impossible to be defective when received by customer. Due to the nature of this product and manufacturer rules and regulations any exchange/refund has to be pre-approved by efix manufacturer in 99.99% of the cases if efix is found defective when received by zougate.com. If we receive product not resalable or missing accessories there maybe additional charge for accessories and/or if efix is deemed defective there may not be a refund giving; in two and half year we have not had one such incident.

What address should I send my return to?
The return address is:
Zougate.com Return (your order number)
3592 Rosemead Blvd Suite 497
Rosemead, CA 91770

Approximately how long will it be before a refund/credit actually appears on my credit/debit card?
It takes us approximately two business days to process a credit back to your credit card and 2-3 business days for it to appear on your statement.

Does zougate.com pay the return shipping cost for defective merchandise?
No, zougate.com does not pay the return shipping cost for defective merchandise. We are not responsible for product defects, because we do not manufacture the products we carry. However, if you pay to send the item back to zougate.com, we will replace the item and ship the replacement to you at no charge within 30 days. zougate.com will employ every resource it has to ensure that your item is replaced promptly, without hassle ship the replacement to you at no charge. Zougate.com will employ every resource it has to ensure that your item is replaced promptly, without hassle.

Does zougate.com guarantee the product for its fitness or conditions?
Please read our terms and conditions. We do not manufacture this product, nor do we write the codes or familiar with the codes therefore we only offer our return policy and we help every single efix user anyways we possibly can, above and beyond the 30 days. Our support will be there as long as efix user needs support with their product. We suggest you read our http://zougate.com/efix-forum-update-pg-44.html as we update with most efix forum information. We share all the knowledge with customer that we gain from day to day. We always appreciate your feedback, please send those to info@zougate.com