ORDER PROCESSING TIME
www.zougate.com makes every effort to get your order to you as soon as possible. In-stock items are generally shipped within 2 to 3 business days. Weekend orders (from Thursday after 3:00 P.M.) will be processed on Monday.Your order is thoroughly reviewed by our Credit Card Department to ensure that the order is accurate, the payment method is valid, and you are authorized to use this payment method. Once your order has passed the rigorous review by our Credit Card Department, it is sent to our shipping department. Please note, credit card processing can take from 1 to 3 business days (Depending on the accuracy of the information given to us by the customer.). Further, for security reasons, voice confirmation may be required before we can process your credit card for payment. For rush processing please email our sales department, a fee will apply for all rush orders.
TOTAL TIME FOR SHIPPING & DELIVERY
Total time is based on the amount of time it takes to get payment authorization, order processing, and the transit time from the carrier. This can range from 48 hours to 10 days for in-stock items. Some of our packages require signatures for delivery; please note should you be absent. If we receive your package back, we are not responsible for reshipping fee, customer will be require to pay for shipping fee. If you do not want signature require on delivery please let us know; please email us at firstname.lastname@example.org with your order number after your order is complete. We are not responsible for packages that have been shipped according to your shipping address/method/carrier selected and for any especial request delivery which may get lost or damage due to shipping carrier negligence. USPS does lost packages and do open packages as they wish, please considering priority shipping for your package/s with signature require. We require signature on delivery to most business and apartment unit. You may request signature on delivery for all shipping method at no additional cost.
SHIPPING AND HANDLING RATES
our customer-friendly shipping schedule is calculated on the ACTUAL WEIGHT of your shipment and the TYPE OF SHIPPING SERVICE that you specify (2 to 5 days, 2 to 3 days, or 2nd Day/ overnight). Shipping and handling charges will be applied to all orders placed with www.zougate.com. If your order must be shipped in multiple boxes or in separate shipments in the event an item is not in stock and must ship at a later date, shipping and handling charges for the entire order will be assessed at the point when the first item is shipped. We charge only ONCE for shipping and handling, for the entire order. Should you have any questions or concerns regarding these charges, feel free to email us. Your shipping charge includes shipping and handling charge. we ship accordingly paypal address, as we use paypal to process our credit card. Please make sure your paypal shipping address is current. We are not responsible for wrong shipping address due to paypal shipping address is incorrect.
Inaccurate shipping address:
Please check your shipping address, we are not responsible for item that has been shipped based on shipping address provided by you. Once it has been shipped, we make every efforts to work with our customer should we receive your item back due to wrong address or for any reason customer will be responsible for shipping and handling charges should there be additional or 2nd shipping require. You may always make note, when you order if there are especial instruction for your shipping area.