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Sound-Video-Misc

SOUND-VIDEO-NETWORK-SLEEP-SHUT DOWN & OTHER MISC

  1. Can I use multiple video cards with new firmware?

  2. I cannot connect to the internet or to my local network in either 32 or 64 bit modes. As far as OS can tell, nothing is connected to the LAN port?

  3. I have all "HCL" components, but my video card is not supported and I see different amount of video memory?

  4. I have built custom PC according to efix hardware compatibility list, I have no sound coming through my onboard sound card?

  5. VIDEO PROBLEMS (from efix official forum)

  6. What version of graphic/video cards should I buy, do I need to buy Mac version for my EFIX USB BPU to work, or should I buy PC version?

  7. WHY DOESN'T MY MEMORY DISPLAY THE CORRECT SPEED IN SYSTEM PROFILER?

  8. WHY IS MY EFi-X™ FIRMWARE VERSION DISPLAYING X.X.XX WHEN EVERYBODY SAYS X.X.X IS THE LATEST VERSION?

  9. Why isn't my new Apple© Magic Mouse™ not working on Apple© OS X® Snow Leopard™?


Can I use multiple video cards with new firmware?

The fix hasn't been included in the firmware yet, The Dev Team is aware of this and is currently working on a fix.



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I cannot connect to the internet or to my local network in either 32 or 64 bit modes. As far as OS can tell, nothing is connected to the LAN port?

Please restart your computer and wait 1 min or two, if that does not work, please switch the cable to different on-board Ethernet port back of your motherboard; and wait for "system preferences/Network to find network connection") if your system does not find any network connection, restart your computer and try checking the system preferences/network again. We suggest using a PCI network card; we suggest using netgear G311 network card. if you have a PCI network card and that does not work, please switch the  pci slot and try again; it should work, if that does not work please email us at info@zougate.com; also make sure you did not disable Ethernet ports under bios setup.



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I have all "HCL" components, but my video card is not supported and I see different amount of video memory?

Please upgrade your Operating system to 10.5.6 and/or up to 10.5.8; should you not have video support or "Quartz Extreme: Not Supportedyou may need to re-install your OS. (very rare issue)



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I have built custom PC according to efix hardware compatibility list, I have no sound coming through my onboard sound card?

Make sure you have setup your motherboard's bios according to "EFiX MB Bios Setup"

Check the follow under bios setup:
Enter Bios setup:
Integrated Peripherals/Azalia Codec [Auto]
(above Azalia Codec should be [auto] by default if you setup the bios according to our bios setup guide)

Next under OS X(tm) please make the following changes:
System Preferences (Click)
Sound (click)
Sound Effects: (click) Play Alerts and sound effects through: Internal speakers (select)
Output: (click) Internal Speakers (select)
Input: (click) Internal Microphone (select)

Please make sure your speakers are functional and your volume adjusted to appropriate label. You may want to test your speakers with other devices to make sure. make sure your speakers are connected correct port of the motherboard I/O panel.


 

 



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VIDEO PROBLEMS (from efix official forum)

Common video problems include a blue screen at first startup with mouse pointer and nothing else. Also sound but no video when gaming. The most common solution to any video problems has been making sure your monitor is plugged into the Master port instead of Slave. (for those cards that have dual dvi ports) Any doubts, switch your monitor to the other port. This is not to say ALL video problems are caused by that, just the simplest. If the problem persists, please feel free to post your question.



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What version of graphic/video cards should I buy, do I need to buy Mac version for my EFIX USB BPU to work, or should I buy PC version?

Please buy PC version of graphic/Video card? We recommend PC version, as Mac version graphic/video card may not work with your efix pc/efix compompatible system.



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WHY DOESN'T MY MEMORY DISPLAY THE CORRECT SPEED IN SYSTEM PROFILER?

Example: "I have 1066MHz and it is only displaying 800MHz." This is only a cosmetic issue. Your memory is functioning at the correct Mhz. It just isn't displayed properly in the System Profiler.



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WHY IS MY EFi-X™ FIRMWARE VERSION DISPLAYING X.X.XX WHEN EVERYBODY SAYS X.X.X IS THE LATEST VERSION?

If this message is displayed it means you are using an outdated firmware update client. Please upgrade to the latest firmware update utility for OSX found here.

***Please note there are no compatible Windows Firmware Update Utilities available at this time. No ETA has been given on when one would become available. If/when one does everyone will be notified immediately.



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Why isn't my new Apple© Magic Mouse™ not working on Apple© OS X® Snow Leopard™?

It could be a problem with your Bluetooth hardware. The bluetooth dongle Apple© recommends is the D-Link© DBT-120™ Rev C.



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Testimonials more

I had a small problem so I opened an online ticket. I was promptly assisted with a solution that worked. I am now 100% functional. Thanks Guys and keep up the GREAT work :-) here is my hardware...

Read More

Kevin     



Well, I picked up the high end machine they have here along with the processor upgrade and the video card upgrade. I wanted to wait a while before posting to see just how stable OS X would run in my d...

Read More

Austin     


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